Privacy Policy

FPTech Privacy Policy

Last Updated: February 23, 2026

This Privacy Policy describes how FPTech (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fptech.co.za (the “Site”) or otherwise communicate with us.

By using our Services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

To provide our electronic and IoT services, we collect information from the following sources:

  • Information You Provide Directly:

    • Contact Details: Name, email address, phone number, and physical shipping address.

    • Order Information: Details of products purchased, billing address, and payment confirmation. (Note: We do not store full credit card numbers on our servers; these are handled by our secure payment processors).

    • Account Information: Username and password if you create an account.

    • Support Communications: Any information you provide when emailing info@fptech.co.za for technical help.

  • Information Collected Automatically:

    • Usage Data: IP address, browser type, device information, and how you interact with our site (via Cookies).

  • Information from Third Parties:

    • We receive data from payment gateways (e.g., PayFast or Yoco) and courier partners to fulfill your orders.

2. How We Use Your Personal Information

We use your data to:

  • Fulfill Orders: Process payments, arrange shipping for your IoT or 3D printing gear, and handle returns.

  • Customer Support: Respond to technical queries regarding the product lines.

  • Security: Detect and prevent fraudulent transactions or malicious activity.

  • Communication: Send order updates or marketing (only if you have opted in).

3. Cookies and Tracking

We use cookies to enhance your experience, remember your cart, and analyze site traffic. You can choose to disable cookies in your browser settings, though some features of the site (like the checkout process) may not function correctly without them.

4. Disclosure of Personal Information

We do not sell your personal information. We only share data with third parties necessary to run our business, including:

  • Service Providers: Cloud hosting, website management, and data analytics.

  • Payment & Shipping Partners: Necessary for processing your payment and delivering your parcel.

  • Legal Obligations: If required by South African law to respond to valid legal requests.

5. Data Retention and Security

  • Security: We implement reasonable technical and organizational measures to protect your data.

  • Retention: We keep your info only as long as necessary for the purposes set out in this policy, such as for tax records or warranty tracking.

6. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction of inaccurate information.

  • Object to the processing of your data for marketing purposes.

  • Request the deletion of your data (subject to our legal obligations to keep records for SARS).

To exercise these rights, please contact us at info@fptech.co.za.

7. Third-Party Links

Our site may contain links to external sites (e.g., component datasheets or manufacturer websites). We are not responsible for the privacy practices of these external platforms.

8. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

9. Contact Information

For any questions regarding this Privacy Policy or how your data is handled, please contact our Information Officer at:

Email: info@fptech.co.za

Website: https://www.fptech.co.za